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How it works

Users Submit Ideas

Users Submit Ideas

Let your loyal customers send you feedback when they’re most inspired. You’ll find answers to questions before you even thought to ask.

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Others Vote On The Ideas

Others Vote On The Ideas

Watch a community form around your brand as people start discussing and voting for ideas. You’ll begin to understand your customers.

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The Best Ideas Bubble Up

The Best Ideas Bubble Up

See the most valuable ideas rise to the top. You’ll solve problems and steer innovation knowing what your community really wants.

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-Lena Trudeau, National Academy of Public AdministrationIdeaScale easily handled the large volume of traffic coming from the WhiteHouse.gov website."

Lena Trudeau
National Academy
of Public Administration

Let Citizens Be Heard

The most effective approach to building key relationships is to turn your citizens into advocates. Empower them to speak and open a direct dialogue# on your turf - instead of out in the wild.

Transparent Participation

Sorting through open ended text responses from comment boxes is inefficient--especially when only one person sees and sorts the responses. IdeaScale creates participatory, self-moderated communities.

Maintain a Conversation

Interact directly with the community that is formed around the ideas. Leave comments and communicate the status of an idea. Build a strong relationship with your citizens by confirming that their voice is heard.

-David McClure, General Services AdministrationBy using the cloud, the government was able to launch IdeaScale months quicker than it would have been able to on its own."

David McClure
General Services

Private Communities

Create completely private communities that only your employees can access (via Single Sign-on, email based access restrictions, or email invitations). More info...

Anonymous Feedback

Give your employees the option to participate anonymously so that candid ideas flow freely, without hesitation. More info...

Complete Security

IdeaScale complies with even the most stringent IT security levels: SAS70 security audits, SSL/TLS support, Single Sign-on, and even full Section 508 compliance are included right out of the box.

-William Hurley, OpenAustin.orgWe went from concept to reality overnight, easily collecting volumes of ideas the very next morning."

William Hurley

Custom Fields

IdeaScale gives you the option to augment both your idea submission form and also your user registration form with additional fields that you create such as demographic or departmental questions.

Mobile Phone Support

Each community you create includes support for mobile devices. All platforms, such as mobile optimzed web, iPhone, Android, and Blackberry are supported.

Badges/User Reputation

Each IdeaScale community member can build their own profile, earning incentives like points and badges as they participate in the community.

Acting Director, Federal Citizen Information CenterIdeaScale makes it easy for government agencies to engage with their customers - the public"

Bev Godwin
Director of USA.gov

The President SAVE Award

In 2009, President Obama called for “a process through which every government worker can submit their ideas for how their agency can save money and perform better.” Over the past four years, the President’s SAVE (Securing Americans’ Value and Efficiency) Award fulfilled this commitment by enabling Federal employees from across the government to submit their ideas for efficiencies and savings as part of the annual Budget process.

NASA's Mars Forum

Earlier this summer, we asked the public to contribute to the Mars dialog through this forum. Your enthusiastic response was beyond our expectations - over 1,200 people signed up, participated, asked questions, voted, commented and engaged in a dialogue about the future of Mars exploration. The strong response hinted that the public was even more interested in exploring Mars than we thought, and the interest in Curiosity proved it, as millions tuned in to watch what we affectionately call "The 7 Minutes of Terror."

Transforming Washington's Budget

This IdeaScale community generated nearly 2,000 ideas that were contributed by citizens in an effort to transform and balance the Washington State Budget.

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